Returns & Exchange

Handmade, made-to-order items

Each poshak is handmade, often stitched specially for your order. For this reason we are generally unable to accept returns or offer refunds except in the cases below.

Damaged or wrong item

• If you receive a damaged or incorrect item, report it within 24 hours of delivery on WhatsApp.
• A clear unboxing video (started before opening the parcel) along with photos is required to process any claim.
• On verification, we will replace the item or arrange a suitable resolution.

Natural variation is not a defect

Because every piece is handmade, slight differences in colour shade, beadwork, embroidery and finish from the photos are natural and are not considered defects. Screen colours may also vary slightly.

Size mismatch

Poshak are made to the idol size you share with us. If a wrong size was given by the customer, the item is not eligible for free return; we are happy to help arrange an exchange with shipping charges borne by the customer.

Cancellation

Orders cannot be cancelled once they have been dispatched. For made-to-order and customised pieces, cancellation is not possible once work has started.